PRIME PATIENT CONNECT — PRIVACY POLICY
Effective Date: February 27, 2026

 

Prime Patient Connect LLC ("Prime Patient Connect", "we", "our", or "us") provides missed-call response and communication relay services for medical, wellness, and aesthetics practices.

 

This Privacy Policy explains how we collect, use, and protect information when you interact with our services.

Information We Collect

 

Consumers initiate contact by calling a participating clinic and voluntarily providing their phone number.

 

Information collected through our services is limited to basic contact and inquiry details necessary to notify the clinic of your request.

 

We do not intentionally collect detailed medical histories, diagnoses, or full clinical records.

 

How We Use Information

 

We use information to:

- respond to inquiries
- notify clinics of patient requests
- enable clinics to follow up with callers
- improve website functionality and services
- maintain security and prevent fraud

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Phone numbers collected are used solely to facilitate follow-up communication related to a user’s inquiry or missed call and are not used for marketing purposes.

 

Healthcare and HIPAA Context

 

Prime Patient Connect provides communication technology used by healthcare-related businesses.

 

We are not the healthcare provider and do not control how healthcare providers use patient information.

 

Our services are designed to support the HIPAA "minimum necessary" principle by limiting the information captured to basic intake details.

 

Healthcare providers remain responsible for their own patient records and HIPAA compliance.

 

Communications

 

Prime Patient Connect captures inbound call information and delivers notifications to participating clinics. We do not communicate directly with callers via SMS or other outbound messaging on behalf of clinics. All follow-up communication with callers is conducted solely by the clinic.

 

Sharing of Information

 

We may share information with service providers that help operate our services, including communications and CRM platforms.

 

We do not sell personal information.

 

Data Retention

 

We retain information only as long as reasonably necessary to operate our services, support communications, and comply with legal obligations.

 

Security

 

We take reasonable technical and administrative measures to protect information handled through our platform.

 

Contact

 

Questions about this Privacy Policy may be directed to:

inquiries@primepatientconnect.com